08-034
The Camera Shop
Welcome to Blitz Photo, where
satisfaction is guaranteed or it’s free!
My name’s Kevin!
Hi…Kevin, well, I—
What’s your name?
I—my name’s Bill.
Bill, it’s great to meet you! What brings you to Blitz?
I have a camera, and—
What kind of camera?
I’ve got it here…
The SD-T4500! Great camera! So what’s
up?
It keeps reading lens error
when you turn it on.
Hmm…yep, lens error. Ouch.
Can it be fixed?
No problem. Did you get it from us?
I got it for my birthday—
When was your birthday?
Uh, May…fourteenth.
Taurus, huh? Did you get damage protection?
What?
Damage protection. Our extended coverage.
I don’t know…My daughter
bought it for me.
Do you have the receipt?
I didn’t want to ask.
We have a thirty-day exchange policy,
Bill. Now if she bought the damage
protection plan—
It’s June thirteenth.
So it’s going to be over.
But if she got it on my
birthday—
That’s the first day. But stay positive! Let me get our repair estimates guide.
Does this happen a lot?
What, lens error? Pretty common.
Why?
If you dropped it, or like if the power
button went on in your pocket.
I’ve used the camera
twice! Once on my birthday—
Okay, here we go, the SD-T4500. Now for most situations, our flat rate
covers all repair. It’s one hundred and
fifteen dollars.
A hundred and fifteen
dollars.
Yep.
Uhm, that’s my camera in
your case right there, right?
Yes, yes it is.
That camera, right
there. Priced for ninety-nine dollars.
Yeah, well, we’re running a Flag Day
sale. It’s normally a hundred nineteen
dollars.
So the repair normally costs
as much as a new camera.
Bill, it’s third-world mass-production
verse first-world, unionized, labor!
How long would it take?
Sometimes it’s really quick. Six to eight weeks.
I’ve had it for four.
Now, Bill, if you want to send it to
the manufacturer under the warrantee—
Okay…
You’d have to send it with the
receipt. And they’d have to figure out
what happened. They only cover defect.
And then they’d fix it?
Sure.
How long?
A couple months.
Uh huh. And if I bought a new camera?
Now that would be my suggestion,
Bill. You wouldn’t have to tell your
daughter anything.
And I could get my camera
for ninety-nine dollars?
You could, but I wouldn’t leave without the damage
protection.
How much?
You can go economic, okay, fifty
dollars for two-years, or the value-plan, which is a hundred dollars for five
years.
That’s all? For a ninety-nine dollar camera?
You can get it fixed a hundred times in
five years and it won’t cost you a cent more!
Wow.
Yeah!
Do they break down that
often normally?
It doesn’t matter with damage
protection! So can I set you up with
the five-year?
Kevin, I’ve never spent two
hundred dollars on a birthday present for myself. There’s only one thing I want from you.
What’s that, Bill?
A new slogan.